At Elevate Peptide Wellness, we are committed to providing premium-quality peptide wellness products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Returns
Due to the nature of our health and wellness products, returns are only accepted under specific circumstances.
You may request a return within 7 days of receiving your order if:
- You received the incorrect product.
- Your order arrived damaged during shipping.
- The product is defective or faulty upon arrival.
- The product remains unopened, unused, and in its original sealed packaging.
For health and safety reasons, we cannot accept returns of products that have been:
- Opened or used.
- Removed from their original sealed packaging.
- Improperly stored after delivery.
- Altered or tampered with in any way.
Non-Returnable Products
The following items cannot be returned or refunded unless required by applicable consumer law:
- Opened peptide products.
- Used wellness products.
- Products with broken safety seals.
- Products damaged due to improper handling or storage after delivery.
- Gift cards.
- Promotional or clearance items (unless defective).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery by emailing us at:
info@elevatepeptidewellness.co.za
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will investigate the matter and, where applicable, arrange a replacement or refund.
Refunds
Once your returned item has been received and inspected, we will notify you via email of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
info@elevatepeptidewellness.co.za
Exchanges
We only replace products that are:
- Defective
- Damaged during shipping
- Incorrectly supplied
If you require an exchange, please contact us before returning any product.
Change of Mind
Due to the nature of peptide wellness products, we do not offer refunds or exchanges for change-of-mind purchases once an order has been dispatched.
We encourage customers to carefully review product information before placing an order.
Return Shipping
If a return is approved, we will provide return instructions.
Where the return is due to:
- Our error
- A defective product
- An incorrect shipment
we will arrange or cover the reasonable return shipping costs.
If the return is for any other approved reason, the customer will be responsible for the return shipping costs.
We recommend using a trackable courier service when returning products, as we cannot accept responsibility for items lost during transit.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it will be subject to this Returns & Refunds Policy.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA) or any other applicable legislation.
Contact Us
If you have any questions regarding this Returns & Refunds Policy, please contact us:
Elevate Peptide Wellness
📧 Email: info@elevatepeptidewellness.co.za
📞 Phone: 081 274 7940
🌐 Website: www.elevatepeptidewellness.co.za